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Phone and Network Systems
Our State-of-the-Art Communcations Platform
Business Phone Systems
All the Features You Need on One Platform
The Gx2 business communications platform, powered by Medtel Communications, combines phone service, messaging, presence, and conferencing on a single cloud-based platform.
Business Phone Features
Mobile App for iOS and Android, Auto Attendant, CRM Integration, Music on Hold, Softphone, SMS Messaging, Unlimited Calling (US & Canada), and Voicemail To Email Transcription.
Collaboration Tools
Instant Messaging, Presence, Audio, and Video Conferencing
Administrative Features
Multi-site management, user-based access controls, user management and an easy-to-use web portal
40+ Advanced Call Handling and Management Features
Company directory, presence, hot desking, call listening, paging and intercom, call forwarding and transfer, pick-up / pick-off, and call recording.
Contact Center Solutions
Deliver an Exceptional Customer experience with a cloud-based Contact Center Solution
Provide a memorable customer experience and awesome customer service.
Call center technology that was formerly only available via on-premise hardware is now available over the internet through cloud contact centers. In today's web-based environment, a cloud contact center gives companies fast and convenient access to the resources and resources they need to connect.
Our Contact Center is a complete cloud-based solution with all the features to manage a call center with ease - whether your agents are onsite or remote.
Cloud Contact Center Benefits
Scalable and Adaptable
To satisfy seasonal market needs, adapt and scale your offerings up or down. If the needs of the organization change, users may be added, removed, or reallocated.
Customer Advantages
For quicker resolution and shorter wait times for your clients, use advanced call routing and handling.
Management Benefits
Tools for strategic preparation, quality assurance, and instruction in performance management.
Interactive Voice Response (IVR)
Customizable, automatic menus allow customers to self-serve for quicker resolution by Interactive Voice Response (IVR).
Call Distribution
Ensures that calls are routed according to working hours, agent skill sets, priority, and service grade.
Reporting & Analytics
With wallboards and personalized reporting, you can get real-time insights into call center performance and growth.
Video Conferencing
With HD video and audio, host team meetings, trainings, or consumer conferences for up to 70 people.
CRM Integration
CRM integrations include click-to-dial, caller recognition and contact screen pop.
Call Recording
Conversations between a customer and an agent can be recorded, stored, retrieved, and evaluated according to business needs.
Contact Center Solutions
Deliver an Exceptional Customer experience with a cloud-based Contact Center Solution
Provide a memorable customer experience and awesome customer service.
Call center technology that was formerly only available via on-premise hardware is now available over the internet through cloud contact centers. In today's web-based environment, a cloud contact center gives companies fast and convenient access to the resources and resources they need to connect.
Our Contact Center is a complete cloud-based solution with all the features to manage a call center with ease - whether your agents are onsite or remote.
Cloud Contact Center Benefits
Scalable and Adaptable
To satisfy seasonal market needs, adapt and scale your offerings up or down. If the needs of the organization change, users may be added, removed, or reallocated.
Customer Advantages
For quicker resolution and shorter wait times for your clients, use advanced call routing and handling.
Management Benefits
Tools for strategic preparation, quality assurance, and instruction in performance management.
Interactive Voice Response (IVR)
Customizable, automatic menus allow customers to self-serve for quicker resolution by Interactive Voice Response (IVR).
Call Distribution
Ensures that calls are routed according to working hours, agent skill sets, priority, and service grade.
Reporting & Analytics
With wallboards and personalized reporting, you can get real-time insights into call center performance and growth.
Video Conferencing
With HD video and audio, host team meetings, trainings, or consumer conferences for up to 70 people.
CRM Integration
CRM integrations include click-to-dial, caller recognition and contact screen pop.
Call Recording
Conversations between a customer and an agent can be recorded, stored, retrieved, and evaluated according to business needs.
Video Conferencing
Get the most out of your meetings with our secure, easy-to-use video conferencing platform.
Simple and Secure Video Conferencing Right from Your Browser
Our video conferencing platform allows for simple, easy setup meetings. Quickly create and share a private meeting link with an individual or team and connect remote team members through video.
Join from Any Device
Users can start, join, and collaborate with ease. No additional software or downloads required. Simply click a link to join video meetings from a web browser or dial into the audio conference bridge.
Easy to Use
Users can simply click to join a video conference with a URL link.
HD Video & Audio Conferencing
Host team meetings, trainings, or customer presentations for up to 70 participants with HD Video and Audio.
Host Controls
Advanced moderation controls including host delegation, meeting lock, participant lobby and participant permissions.
Conference Dial-In
Participants have the option to dial-in to the conference if video is not convenient.
Video Conferencing Features
Robust Security Options
Run your meetings with minimal disruption using administrative tools like password protection, end-to-end encryption, lobby mode and host controls.
Collaboration and Screen Sharing
Group and private chat, active speaker or mosaic view, one-click screen sharing and hand raising tool.
Calendar Integrations
Send invites to Email, Google Calendar, Office 365, or Outlook.com.
Recordings
Cloud-based video conference recording.
Responsive Experience
Video calls scale to device screen size and adaptive bandwidth automatically adjusts to ensure video quality remains tailored to each participant’s network conditions.
YouTube Integration
Start a YouTube Live-Stream Broadcast or share a YouTube video with one click.
Phone Systems for Healthcare and Pharmacies
Cloud-based VoIP (Voice over IP) phone service, IVR (Interactive Voice Response), and powerful Unified Communications tools for healthcare and pharmacy practices of all sizes.
Patients and Customer Benefits
Calls are always answered.
Menus are easy to navigate.
Less time spent on hold.
Business Benefits
Stay up to date with latest technology.
Get more features and functionality for less.
Keep patients informed with relevant messages.
Cloud-Based Technology
Eliminate the need for expensive hardware. System upgrades and software updates are automatic with a cloud-based system.
Business Continuity
Calls are automatically forwarded to a designated number or location in the event of an outage or unplanned downtime.
Reporting & Analytics
Get an easy-to-read dashboard and a real-time view of your phone system activity with the Medtel Insights portal.
Easy to Configure
Automated attendants, customizable greetings, menus, and efficient call routing.
Multi-Site Support
Multiple locations can be connected easily and managed through a single system.
Go Mobile
Make and receive calls from your desk phone, mobile device, or computer.
Pharmacy Management Software Integration
Medtel IVRx can be integrated with popular software including RedSail Technologies QS/1 NRx, Pioneer RX, Prime RX, RX30 and more.
HIPAA and BAA Compliant Business Phone Solution
The HIPAA Business Associate Agreement (BAA) Program delivers assurance to healthcare organizations that Medtel has implemented the Health Insurance Portability and Accountability Act.
Our HIPAA-compliant solution ensures that customer calls and messages are secure with encryption in transit, protecting patient data and guarding against unauthorized access to protected health information.
Phone Systems for Healthcare and Pharmacies
Cloud-based VoIP (Voice over IP) phone service, IVR (Interactive Voice Response), and powerful Unified Communications tools for healthcare and pharmacy practices of all sizes.
Patients and Customer Benefits
Calls are always answered.
Menus are easy to navigate.
Less time spent on hold.
Business Benefits
Stay up to date with latest technology.
Get more features and functionality for less.
Keep patients informed with relevant messages.
Cloud-Based Technology
Eliminate the need for expensive hardware. System upgrades and software updates are automatic with a cloud-based system.
Business Continuity
Calls are automatically forwarded to a designated number or location in the event of an outage or unplanned downtime.
Reporting & Analytics
Get an easy-to-read dashboard and a real-time view of your phone system activity with the Medtel Insights portal.
Easy to Configure
Automated attendants, customizable greetings, menus, and efficient call routing.
Multi-Site Support
Multiple locations can be connected easily and managed through a single system.
Go Mobile
Make and receive calls from your desk phone, mobile device, or computer.
Pharmacy Management Software Integration
Medtel IVRx can be integrated with popular software including RedSail Technologies QS/1 NRx, Pioneer RX, Prime RX, RX30 and more.
HIPAA and BAA Compliant Business Phone Solution
The HIPAA Business Associate Agreement (BAA) Program delivers assurance to healthcare organizations that Medtel has implemented the Health Insurance Portability and Accountability Act.
Our HIPAA-compliant solution ensures that customer calls and messages are secure with encryption in transit, protecting patient data and guarding against unauthorized access to protected health information.
Microsoft Teams Integration
Connect your Phone System to Microsoft Teams, allowing users to call, chat, meet, and collaborate in the Microsoft Teams app.
Microsoft Teams is a group collaboration and video conferencing software that enables teams to work together remotely – via chat, voice call, or video conference.
Direct routing integration with Teams and your phone system enables enterprise-grade telephony and global PSTN connectivity for businesses that want to use Microsoft Teams as their main platform for collaboration.
Key Features
- Works with Microsoft Teams on PC, Mac, or Mobile Devices
- Quick & simple implementation
- Easy management through web-based admin portal
- No hardware or software to install
- Pay as you go monthly subscription
- Enterprise-grade encryption and security
- Works with PBX or Trunks
Boost Productivity
Combine the power of Microsoft Teams and your phone system to boost productivity.
One Platform
Get the most out of Microsoft Teams by using for collaboration, messaging, and voice.
Phone System Integration
Works with your Medtel phone system, existing numbers, and features.
Phones & Devices
Yealink T54
The T54, with its ease of functionality, display features, and media capabilities provides all
that’s necessary to meet the needs of any executive.
- HD voice
- Dual-port Gigabit Ethernet
- 4.3” 480 x 272-pixel color display with backlight
- Built-in Bluetooth
- Up to 16 SIP accounts
- 10 paperless DSS keys
- PoE support
- Headset, EHS support
- Supports expansion modules
- Stand with 2 adjustable angles
- Wall mountable
- Simple, flexible, and secure provisioning options
- USB 2.0 supports Wi-Fi
Yealink T58
The T58 is a simple to use smart media phone. Based on the Android operating system.
The T58 has a built-in web browser, calendar, recorder and more. With the optional HD
removable camera the T58 becomes a video phone. It will also support third-party
applications.
- HD voice and optional video
- Supports H264HP, H264 and VP8 720p30 video codecs
- Dual-port Gigabit Ethernet
- PoE support
- 7” 1024 x 600 capacitive and adjustable touch screen with backlight
- Built-in Wi-Fi and Bluetooth
- Up to 16 SIP accounts
- 27 programmable soft keys
- Headset, EHS support
- Supports expansion modules 5
- Wall mountable
- Supports 2 USB 2.0 ports
- Simple, flexible, and secure provisioning options
Yealink CP960
The Optima HD IP Conference Phone CP960 combines simplicity of use with
the sophistication of features, being perfect for any team environment, especially for medium
to large conference rooms.
- Optimal HD audio, full duplex technology
- Yealink Noise Proof Technology
- 20-foot (6-meter) and 360-degree microphone pickup range
- Two additional CP Wireless Expansion Mic CPW90
- Built-in 3-microphone array
- Based on Android 5.1 operating system
- 5-inch multi-touch screen with 720×1280 resolution
- Yealink Pentagon Meeting Roo
- 5-way conference call
- Hybrid UC meeting
- Built-in Wi-Fi (2.4GHz/5GHz, 802.11a/b/g/n/ac)
- Built-in Bluetooth 4.0
- Connect to PC via USB Micro-B port
